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    Returns

    Returns

    We understand that buying items over the internet means that you may not have had the opportunity to try before you buy. As a result of this we offer a full 14 day money back guarantee. Unfortunately in the interest of safety and hygiene please note we cannot accept returns on earrings.  If you are not completely satisfied with your purchase, you can return it within 14 days of purchase, in its original condition and packaging (eg box). The box including any labels should not be defaced or damaged in anyway. We will refund the product price but unfortunately we cannot refund any postage costs incurred returning the product. Returns can also be brought back to our store. Please ensure you have proof of purchase with you when returning items to avoid any disappointment, without this information we cannot issue a refund.  Please ensure your name and addresses are clearly visible on the return form.

    If for some reason you require an exchange we will be happy to do so, as long as we have the other item in stock. Please email us full details of your requirements & we will do our best to ensure your request is met.

    We recommend that you obtain proof of delivery for your return and retain this information until you have received your refund/credit as we cannot be held liable for goods lost in transit. Any refund due will be automatically issued to the payment method you used to place your original order. Please allow up to 5 working days for funds to appear in your account. This may vary by payment method issuer.
    Please be advised that due to the delicate nature of the highly beaded decoration/ sequins / jewels of some products, some small beads and trims will become loose during normal wear and tear, and are not a manufacturing fault.
    Please note unless the description states otherwise our shoes are not waterproof.

     

    Christmas Returns

    Return date for Christmas has been extended until 8 January 2017. Please note if returning a gift, refund will be issued back to the initial purchaser. Unless an exchange is stated clearly. Online Christmas returns/exchanges are also accepted in store.

    The Address in which to return any unwanted goods:

    Bejeweled at Soul
    51 Main Street
    Strabane
    Co Tyrone
    BT82 8AU

    Contact Us

    Bejeweled at Soul
    51 Main Street
    Strabane
    Co Tyrone
    Northern Ireland
    BT82 8AU
    Tel number:  004428 71 886341
    Email  manager@bejeweledatsoul.com
    Opening Hours are Monday to Saturday 9.30am-5.30pm.  Please note these may vary during bank holidays.