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    FAQ

    How long does delivery take?

    Q. How long does delivery take?

    Answer: 2-3 working days within the UK and Ireland. 3-5 working days for Europe. 5 working days, for U.States and other International destinations, see shipping/delivery for more detail.

    Are there any delivery charges?

    Q. Are there any delivery charges?

    Answer: FREE DELIVERY (UK & Ireland only for orders over £45 only), outside of the UK & Ireland there will be a nominal charge, see Shipping/delivery.

    Can my order be tracked?

    Q. Can my order be tracked?

    Answer: Yes, delivery is fully traceable, feel free to contact us if you are concerned.
    Which carrier does Bejeweledatsoul use?

    Q. Which carrier does Bejeweledatsoul use?

    Answer: Currently we use Royal Mail & An Post. Should you require another service, please contact our sales team.
    What is the your Returns Policy?

    Q. What is the your Returns Policy?

    Answer: You have 14days to return your purchase if you are unhappy. Your credit card will be credited once we have received and are satisfied with the condition of the goods. (see our returns policy in detail).
    Is the price I see the price I pay?

    Q. Is the price I see the price I pay?

    Answer: YES, if your order is for delivery within the UK. For Europe, U.States and other International destinations a nominal delivery charge will apply.(see Shipping/Delivery)
    What happens when you don't have my size available?

    Q. What happens when you don't have my size available?

    Answer: We will try to assist you by ordering in your size. This could take between 1-2 weeks, if available from our suppliers stock, if this is not possible you will receive a refund less postage once we are in receipt of the returned item in accordance to the returns t&c’s.
    What should I do if I order the incorrect size?

    Q. What should I do if I order the incorrect size?

    Answer: Please contact us before returning your shoes, we will offer our best advice and assistance. Please also see our returns policy.
    How do I find out my UK Size?

    Q. How do I find out my UK Size?

    Answer: Please see our size conversion chart. For some guidance; UK2(35) UK3(36) UK4(37) UK5(38) UK6(39) UK7(40) UK8(41). Sizes can vary from one shoe to another and can be style dependant. If you require some guidance please contact us.
    Do you carry out repairs?

    Q. Do you carry out repairs?

    Answer: Only if the manufacturer can repair the product for us, this isn’t always guaranteed.
    Can I pay in another currency?

    Q. Can I pay in another currency?

    Answer: We only accept payment in £ Sterling. If payment is made via our secure payment system using your credit card, your payment will be converted from any currency into £ Sterling by your credit card company. The rate you pay will, depend on your banks exchange rate, at time of purchase.
    Are prices inclusive of VAT ?

    Q. Are prices inclusive of VAT ?

    Answer: Yes, all our prices include VAT at the current rate of 20%.
    Can I buy Gift Vouchers?

    Q. Can I buy Gift Vouchers?

    Answer: Yes, gift vouchers are available in any value and are valid for 6 months from purchase. Please note they are only redeemable in store.
    How can I clean Suede Shoes & Boots?

    Q. How can I clean Suede Shoes & Boots?

    Answer: Get a suede brush and make sure your shoes are dry(make sure the bristles are nylon, NOT wire!!). Suede has a soft grain that is best cleaned with a special brush, which you can purchase with a suede cleaning kit. If your shoes have a care label, use whatever the manufacturer suggests. Suede is also very sensitive to water, so basic dirt and scuffs are best dealt with when the shoes are dry. Brush gently to remove dirt. Use the suede cleaning brush to lightly brush away dust or dirt that has accumulated on your shoes. Don’t go back and forth: brush repeatedly towards the same direction. Once you get off this layer of grime, your shoes will already look newer. Brush vigorously to remove scuff marks. When you scuff your shoes, the suede’s grain can get pressed down in one direction. Lift the grain by brushing scuffed areas vigorously back and forth. Again this is best done with a suede brush. For scuffs that are too matted down to respond to the brush, try scraping the area with a knife to lift the nap. Use an eraser for stubborn marks. Scuffs and marks that won’t brush out can often be removed by rubbing with a pencil eraser or a piece of crepe rubber (the crinkled rubber that many shoe soles are made from). You can also by a special suede eraser designed for just this task. Apply a moderate amount of pressure and increase as tougher marks require.
    How can I clean NuBuck Shoes & Boots?

    Q. How can I clean NuBuck Shoes & Boots?

    Answer: Spray your nubuck shoes with a rain and stain repellent product that has been specially formulated for nubuck and suede. Apply the rain and stain repellent according to package directions. Allow the shoes to dry completely before applying a second coat of rain and stain repellent. Brush your nubuck shoes with a plastic or rubber-tipped suede or nubuck brush, as needed, to restore the nap of the leather. Brush gently to avoid damaging the soft nubuck leather. Clean spills from your nubuck shoes immediately using a solvent-based cleaner that has been specially formulated for suede and nubuck. Use the solvent-based cleaner according to label instructions for best results. Apply a nubuck conditioner to oiled nubuck shoes every two to three weeks, or as needed, to restore their attractive oily sheen. Consult the label on your nubuck conditioner product for specific application instructions.
    Can I stretch shoes to improve comfort and fitting?

    Q. Can I stretch shoes to improve comfort and fitting?

    What you can do when you have purchased a fabulous shoes and worn them only once. Then discovered that they are too small? So the exchange is now unlikely! The options are; If you have a decent cobbler they will have shoe stretchers. Put on a several pairs of socks (thick ones work better). Stuff your feet into your too-small shoes (this part is no fun, but it’s worth it).
    Are insoles worth it?

    Q. Are insoles worth it?

    Answer: Cushioned insoles for shoes is big business. Also known as inserts, these insoles are used to give your feet extra padding, especially for those of us who spend the majority of our time standing. The past decade has seen an explosion of sales and product offerings from simple flat padded inserts to quasi-orthotics made from various materials such as latex, leather or gel. But the question remains, do cushioned insoles actually work and are they worth the money? Certainly there are some benefits when you speak to users, gel insoles appear to be very favourable with the younger crowd, sometimes known as “dancing feet”. More practical uses are for the improvement of fitting where one foot, more typically the “right foot”, tends to be marginally smaller than the left. The addition of an insole to a court shoe or loafer allows the shoe to become more wearable. So are they worth the money? That’s a good question, some high-end inserts cost more than the shoes they are put in! Frankly, the answer is at best a qualified maybe.
    How do I get my ring size?

    Q. How do I get my ring size?

    Please find our ring size guide below; ring sizes A few tips from us;

    • The most popular sizes are 52 & 54.
    • A wide ring often requires a bigger size.